Help with visible and suspected leaks
- Water escaping now
- Turn off the mains stopcock if safe, keep clear of affected electrics and call John. Describe where the water is coming from and anything already isolated.
- Damp, stains or a suspected leak
- Tell John where and when you first noticed the sign, whether it is changing and what is above or beside it. Safe wider and close-up photos help him plan the checks.
- Tracing and repair
- John checks accessible pipework and the likely source, explains any access needed and discusses a follow-on plumbing repair once the cause is found.
Leak tracing depends on access, the symptoms and the construction around the pipework. John explains what can be checked and whether access to the pipework is needed; finding a hidden leak without opening a surface cannot be guaranteed.
Prices and booking
Explain the leak signs by phone and John will give the exact attendance price before setting off. You pay the agreed amount when the work is complete.
- Describe the first sign
Tell John exactly where and when you noticed water, damp, staining, pressure loss or a sound, and whether the signs are changing.
- Send a photo
Send wider and close-up photos where safe, including the room above or beside the affected area when that helps explain the layout.
- Plan access and repair
John confirms whether leak tracing is within scope, what access may be needed and whether a plumbing repair can follow once the source is found.
Common questions
What information helps with a suspected leak? +
Explain where the first sign appeared, what is above and beside it, whether the water meter or boiler pressure has changed and how quickly the sign is developing.
Should I send photographs? +
Yes. Send a wider photo showing the room layout and a close-up of the damp, stain, fitting or pipework where it is safe to do so.
What if water is actively escaping? +
Turn off the mains stopcock if it is safe, keep clear of affected electrics and call John rather than waiting for a message reply.
Can every hidden leak be found without opening a surface? +
No promise can be made before the layout and symptoms are understood. John will explain what can be checked and any access that may be required.
How much does leak detection cost in Harlow? +
Explain the leak signs by phone and John will give the exact attendance price before setting off. You pay the agreed amount when the work is complete.
Service areas